Terms & Conditions

Standard Terms & Conditions

Family Planning NSW “Shop” is the distributor of books and other products produced by Family Planning NSW (ABN 75 000 026 335). The Terms & Conditions set out below are the Terms & Conditions on which Family Planning NSW “Shop” will supply goods to the Customer.

Terms & Conditions apply to the exclusion of any other terms or conditions which may be contained on the Customer's order or elsewhere. Only the Chief Executive Officer or Financial Director has the authority to vary these Terms & Conditions.

Intellectual Property

All copyright, data, text, software, images, graphics, trademarks, logos, interfaces, photographs and other intellectual property (Content) on the Website is owned, controlled by, or licensed to Family Planning NSW. Except for viewing the Content for your own personal non-commercial use, Family Planning NSW does not grant you any rights to use the Website or Content for any other purpose unless it expressly consents in writing.

Supply of Orders

Goods ordered are supplied subject to availability.

Family Planning NSW “Shop” is not liable for any loss or damage resulting from a failure to supply; and 
Family Planning NSW “Shop” reserves the right to reduce the size of any order where goods are out of stock, in short supply or otherwise not available.

Delivery Timelines

Family Planning NSW “Shop” will attempt to deliver goods within 14 working days of receipt of Customer order payment.

Postage & Handling

Postage of goods is via Australia Post. All postage charges for domestic and international orders are based on Australia Post charges. Each order is subject to a handling charge which is included in the shipping cost on display.

Family Planning NSW “Shop” may update these amounts from time to time


All claims for shortages must be received in writing by Family Planning NSW “Shop” email shop@fpnsw.org.au no later than 7 working days from receipt of goods and must specify the relevant invoice number and the details of the shortage. Family Planning NSW “Shop” cannot be held liable for claims received later than 7 working days from receipt of goods.

Damaged or Defective Goods

Family Planning NSW “Shop” will replace, subject to availability, (freight free) damaged or defective goods which are returned to Family Planning NSW “Shop”. Goods damaged in transit will be replaced or refunded only if Family Planning NSW “Shop” is notified of the damage within 7 working days from the receipt of goods.

Goods Refused

If a Customer refuses delivery of goods ordered by the Customer, Family Planning NSW “Shop” is entitled to payment by the Customer of an amount determined by Family Planning NSW “Shop” to recover Family Planning NSW “Shop” administration and other costs and loss of profits.

Price and Currency

All goods are invoiced at the Recommended Retail Price (RRP) less any discount agreed between the Customer and Family Planning NSW “Shop”. Postage and handling and applicable GST (for orders within Australia) are itemised on the invoice.

Prices are expressed in Australian currency by default and you will be billed in Australian dollars. If you are purchasing from outside Australia, your credit card will be charged in Australian dollars but will be converted to your local currency. Your credit card company may charge you an additional fee for this.


The Customer must pay in full for orders placed with Family Planning NSW “Shop” on credit within 30 days of receipt of the order confirmation/tax invoice.

Family Planning NSW “Shop” has the right to cancel any order not paid within 30 days of order placement unless agreed otherwise.

Orders will only be shipped once payment is received in full.

Payment Method

Payment can be made online by credit card (VISA or MasterCard), Debit card or through PayPal. These are the preferred payment methods.

 Offline payments for organisational customers can be done as an Electronic Funds Transfer (EFT) or direct credit to the below bank details;

 Account Name: Family Planning NSW
Account Number: 00801460
BSB Number: 062 105

Branch: Ashfield 
Bank: Commonwealth Bank

 Family Planning NSW “Shop” must receive notification of EFT payment within 2 working days of the money being banked by email to accounts@fpnsw.org.au.

Stop Supply

If payment is not received by the due date, the Customer will be placed on stop supply without notice until payment is received in full including any applicable interest. On the second or subsequent occasion a Customer is placed on stop supply, Family Planning NSW “Shop” may without further notice refuse to supply the Customer on credit.

Disputed Amounts

The Customer will advise the Family Planning NSW “Shop” in writing by email to shop@fpnsw.org.au of any disputed invoices or accounts within 7 working days of receiving the invoice.

Collection Costs

The Customer must pay in full any costs incurred by Family Planning NSW “Shop” to collect outstanding amounts, including, without limitations, the fees of any agents or solicitors appointed by Family Planning NSW “Shop” for this purpose.

Immediate Payment

Despite any other terms or conditions, the Customer must pay all outstanding amounts in either of the following events:-
Individuals purchasing goods will not be supplied goods on credit. Full payment is required prior to shipping of any orders.
Customers breaching any terms and conditions of this agreement.

Title to the Goods

All goods delivered to the Customer remain the property of Family Planning NSW “Shop” until paid for in full and the money processed and settled to the account of Family Planning NSW “Shop”.


Goods are at the Customer's risk from the time of:

  • The passing of goods to  the Customer, or
  • The physical delivery of the goods to the Customer or such person or premises as the Customer directs, whichever comes first.


Goods may only be returned for a refund to Family Planning NSW “Shop” with a returns authorisation which will be issued by Family Planning NSW “Shop”, after receiving written notification within 7 working days of the invoice date from the Customer. Return privileges are offered to facilitate the buying decision as part of a mutually beneficial trading relationship. Family Planning NSW “Shop” reserves the right to amend or revoke these return privileges. Family Planning NSW “Shop” will not authorise returns on firm sale articles such as contraceptive and sexually transmissible infection kits and pamphlets. At all times Family Planning NSW complies with the Australia Consumer Law.

1.    Returns Authorisation

Only returns authorised by Family Planning NSW “Shop” will be accepted.

2.    Packaging of Authorised Returns

The Customer must return the goods well packaged in parcels or cartons which are clearly labeled and NOT by Return To Sender mail in original packaging. A copy of the Returns Authorisation form must be included in the package.

3.    Unacceptable Returns

Goods will be returned to the Customer at the Customer’s cost if they are:

  • Unauthorised returns;
  • Not accompanied by the Return Authorisation form;
  • A firm sale article (non-returnable);
  • Goods that are damaged due to incorrect returns packaging;
  • Good that are not in resalable condition

4.    Refund for Returns

All adjustments for returns will be by way of a refund of funds to the same mode of payment.

Free Products

Most free resources are only available to registered organisations in NSW Australia. Orders will not be supplied without an organisation name, address, telephone number and email address. For any further inquiries, please contact our Health Promotion team by emailing healthpromotion@fpnsw.org.au

A nominal postage charge is applied to each order.

1.    Quantity Limits

Most free promotional resources have quantity limits to ensure an equitable distribution among recipient organisations. The limits for each item are stated on the page description for that resource.

2.    Restrictions

Health promotion resources are only available to registered organisations in NSW Australia. This is often a function of our funder's requirements. We regret that quantity orders outside this area cannot be sent. However, if you live outside NSW, Australia and wish to receive a sample for professional evaluation, please contact our Health Promotion team by emailing healthpromotion@fpnsw.org.au

 3.    Fulfillment time frames

Please allow up to 3 weeks to receive your order.


The Customer acknowledges that some goods supplied under these Terms and Conditions of Sale are subject to copyright protection under the laws of Australia.